Privacy Policy

Your Data, Your Trust

(GDPR Notice for Patients)

What Information We Collect

• Name, date of birth, NHS number, address, phone, email
• Health and dental records, x-rays, clinical notes, scans, models, photographs
• Appointment history and treatment plans
• Payment details and receipts
• Correspondence (including complaints)
• Communication preferences

Access is limited to authorised dental professionals and administrative staff.

Why We Collect It

• To provide personalised dental care
• Coordinate with NHS Grampian and NHS Dental Practitioner Services
• Contact you about appointments or clinic updates
• Respond to feedback, complaints, or referrals
• Maintain records and ensure legal compliance

We request consent before using your data for marketing, research, or education.

Who We Share It With

• Your dentist, GP, or referring healthcare providers
• NHS payment bodies and authorities
• Private dental schemes or insurers (if applicable)
• Law enforcement or government agencies, where required

We follow the principle of minimum necessary disclosure.

Data Storage & Retention

Your data is securely stored in encrypted systems, accessible only to authorised staff.

• Retained for 10 years after your last appointment
• Or until you turn 25 – whichever is longer

Your Rights Under GDPR

• Access or request a copy of your data
• Correct inaccuracies
• Request erasure (if legally applicable)
• Restrict or object to data processing
• Request digital transfer to another provider

To exercise your rights, contact our Data Protection Officer:

Dr Lisa Currie
Regent Street Orthodontics

If You're Unsatisfied

You may contact the Information Commissioner’s Office (ICO):

Website Privacy & Cookies

What We Collect Online

• Non-personal data like browser type, visit time, and referring site
• IP addresses for security and performance analysis
• Info you provide via forms (appointments, enquiries, etc.)

We never sell or rent your data. Only trusted team members and service providers have access.

Cookies

• Remember user preferences
• Monitor site traffic and functionality
• Tailor services to your needs

You can disable cookies via browser settings, though some features may not function correctly.

External Links

Our site may link to third-party websites. We are not responsible for their content or privacy practices.

Complaints Policy

We are committed to excellence — including how we handle concerns.

How to Raise a Concern

• Speak directly with Clinic Supervisor, Marta Godon
• Write or email Dr Lisa Currie, Clinical Director

Our Promise

• Acknowledge complaints within 5 working days
• Investigate and respond within 20 working days (or provide updates)
• Treat all complaints seriously and confidentially
• Record all concerns to help us improve

Not Satisfied?

If unresolved, you can contact: