Effective Date: 01-05-2025
Regent Street Orthodontics | 26 Regent Street, Nottingham, NG1 5BQ, United Kingdom | 01159484277
At Regent Street Orthodontics, we are committed to providing high-quality orthodontic care and excellent customer service. We value patient feedback and take all complaints seriously. If you are unhappy with any aspect of your treatment or experience, we encourage you to let us know so that we can address your concerns promptly, fairly, and effectively.
We aim to:
Listen carefully to your concerns
Treat all complaints seriously and confidentially
Investigate complaints thoroughly and fairly
Resolve issues as quickly as possible
Learn from feedback to continually improve our services
If you have a complaint regarding your treatment, service, staff interaction, or any aspect of your experience at Regent Street Orthodontics, please contact us using one of the following methods:
By Telephone: 01159484277
By Email: reception@regentstreetortho.com
By Post or In Person:
Regent Street Orthodontics
26 Regent Street
Nottingham
NG1 5BQ
United Kingdom
Please provide as much detail as possible, including your name, contact information, and a description of your concerns so that we can investigate the matter thoroughly.
We will acknowledge receipt of your complaint within three working days.
Your complaint will be reviewed by the appropriate member of our team. We may contact you for further information if required.
We aim to provide a full written response within ten working days. If our investigation requires additional time, we will keep you informed of progress and provide an estimated timeframe for completion.
Where appropriate, we will explain our findings, apologise if necessary, and outline any actions taken to address the issue and prevent similar situations in the future.
If your complaint relates to clinical care or treatment, it will be reviewed by the treating clinician and, where appropriate, by the Practice Manager. We will carefully examine your records and discuss the matter with all relevant team members before providing a response.
All complaints are handled confidentially and in accordance with data protection legislation. Making a complaint will not affect the quality of care or treatment you receive from our practice.
We hope to resolve any concerns directly with you. However, if you remain dissatisfied after receiving our response, you may contact the appropriate external organisation for further advice.
The Dental Complaints Service provides a free and impartial service for resolving complaints about private dental care.
Website: www.dentalcomplaints.org.uk
Telephone: 020 8253 0800
If your concern relates to a dental professional’s fitness to practise, you may contact the General Dental Council.
Website: www.gdc-uk.org
For concerns regarding the handling of your personal information or data protection matters:
Website: www.ico.org.uk
Patient feedback plays an important role in helping us improve our services. We regularly review complaints, comments, and suggestions to ensure we continue to provide safe, effective, and patient-centred orthodontic care.
Regent Street Orthodontics
26 Regent Street
Nottingham
NG1 5BQ
United Kingdom
Telephone: 01159484277
Email: reception@regentstreetortho.com
Thank you for giving Regent Street Orthodontics the opportunity to address your concerns and improve the service we provide.
